Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners

FNSSUP513 Mapping and Delivery Guide
Develop client relationships with employers and establish superannuation systems

Version 1.0
Issue Date: May 2024


Qualification -
Unit of Competency FNSSUP513 - Develop client relationships with employers and establish superannuation systems
Description
Employability Skills
Learning Outcomes and Application This unit describes the skills and knowledge required to represent the fund to current and potential employer clients and work with employers to establish superannuation systems. It also covers liaison and troubleshooting functions for employer accounts.The unit applies to those who use specialised industry knowledge, problem-solving techniques and strong communication and interpersonal skills to build relationships and convey complex requirements.No licensing, legislative or certification requirements apply to this unit at the time of publication.
Duration and Setting X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting.

Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.

This includes access to:

organisational equipment, technology, software and consumables

organisational policies and procedures.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Prerequisites/co-requisites
Competency Field
Development and validation strategy and guide for assessors and learners Student Learning Resources Handouts
Activities 		Slides
PPT 		Assessment 1 Assessment 2 Assessment 3 Assessment 4
Elements of Competency Performance Criteria              
Element: Establish client relationships and record client requirements
  • Identify and engage prospective client
  • Discuss system and service needs with client
  • Record client details into organisational database
  • Make arrangements for follow-up services according to organisational procedures
       
Element: Review systems for compatibility
  • Review client information technology systems and check for compatibility
  • Review client human resource and superannuation payment systems and employee information needs and check for compatibility
  • Review and note special requirements of client if relevant and discuss with relevant personnel
       
Element: Propose superannuation fund and system for clients
  • Examine superannuation fund and system options to identify best options for client
  • Develop and present proposal to client, and negotiate and make required amendments according to organisational policies and procedures
  • Prepare and implement proposals according to organisational policies and procedures
       
Element: Manage client accounts
  • Obtain required information from client to set up new accounts
  • Set up client accounts
  • Establish client communication channels
  • Distribute confirmation of new accounts according to organisational policies and procedures
  • Manage all transactions and documentation regarding client account and maintain according to organisational policies and procedures
  • Establish systems to provide ongoing support and communication to client, according to organisational policies and procedures
       


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

develop a client relationship and establish superannuation systems for at least one employer client. This must involve developing a proposal for a system that meets client needs, and establishing system accounts.

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

superannuation and taxation legislative requirements relating to:

compliance and reporting

privacy and data protection

improper inducements influencing employers

organisational policies and procedures relating to communication and documentation

compliance responsibilities for fund administrators

features and benefits of fund options and services suited to a range of clients

compatibility issues of information technology systems with superannuation software

procedures for processing superannuation contributions

information technology, human resource and management requirements for superannuation systems.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assignment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Identify and engage prospective client 
Discuss system and service needs with client 
Record client details into organisational database 
Make arrangements for follow-up services according to organisational procedures 
Review client information technology systems and check for compatibility 
Review client human resource and superannuation payment systems and employee information needs and check for compatibility 
Review and note special requirements of client if relevant and discuss with relevant personnel 
Examine superannuation fund and system options to identify best options for client 
Develop and present proposal to client, and negotiate and make required amendments according to organisational policies and procedures 
Prepare and implement proposals according to organisational policies and procedures 
Obtain required information from client to set up new accounts 
Set up client accounts 
Establish client communication channels 
Distribute confirmation of new accounts according to organisational policies and procedures 
Manage all transactions and documentation regarding client account and maintain according to organisational policies and procedures 
Establish systems to provide ongoing support and communication to client, according to organisational policies and procedures 

Forms

Assessment Cover Sheet

FNSSUP513 - Develop client relationships with employers and establish superannuation systems
Assessment task 1: [title]

Student name:

Student ID:

I declare that the assessment tasks submitted for this unit are my own work.

Student signature:

Result: Competent Not yet competent

Feedback to student

 

 

 

 

 

 

 

 

Assessor name:

Signature:

Date:

Assessment Record Sheet

FNSSUP513 - Develop client relationships with employers and establish superannuation systems

Student name:

Student ID:

Assessment task 1: [title] Result: Competent Not yet competent

(add lines for each task)

Feedback to student:

 

 

 

 

 

 

 

 

Overall assessment result: Competent Not yet competent

Assessor name:

Signature:

Date:

Student signature:

Date: